Returns and Refunds
Non-prescription items are returnable for a refund under certain conditions.
The goods must be returned in perfect saleable condition without being opened and/or tampered with.
You must notify us with in 7 days from receiving the order
You will need to request a refund by emailing us and advising us of your problem – Please include your order number.
It is your responsibility to contact Christina’s Community Pharmacy to advise us of your intention to return or exchange any item(s) within 7 days of receipt of them. After this date, it falls solely within the discretion of the individual eDrugstore partner pharmacy who originally supplied the order, if a return or exchange will be accepted.
Once notified, all items need to be received at Christina’s Community Pharmacy within 30 days from the date of delivery for this condition to apply.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.
Products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.
We will not refund your order unless the item/(s) are in saleable condition upon return. You will be liable for the cost of returning items to us. We highly recommend that items are returned via a Receipted Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
All returns are evaluated before being processed. Faulty items will be accepted up to the manufacturer’s warranty terms. This does not affect your statutory rights.
If you refuse delivery due to an item being damaged, you should refuse delivery and notify of this within 7 days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely within Christina’s Community Pharmacy discretion.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.
You may return damaged or faulty item(s) within 30 days of receipt of them. If an item is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient’s responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
Once we receive the returned items at Christina’s Community Pharmacy, you should allow a further 14 days for a replacement to be re-sent.
Failed Deliveries
If you are not available to receive your items and they are returned to us we will charge a $5.00 restocking fee if you decide not to have the items re-delivered.
Unauthorized Returns
If you return an item without prior approval, we will be unable to process your return and no refund or replacement will be provided. Unauthorized returns will be sent back to the sender with a delivery charge and $5.00 administration fee.
Refunds
Any refunds due back to you under conditions stated above, will be refunded via the same means as when the order was placed and by no other methods.
Statutory conditions and warranties apply. Nothing in our Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, please visit www.accc.gov.au
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